Istana Casino Responsible Gambling

At Istana we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way and to make informed choices about their play. This page explains our approach to player protection, the practical tools and behaviours that help maintain control, and where to turn for additional support if gambling stops being fun.

Player protection principles

We promote safer play by encouraging clear limits, honest self-assessment and early intervention when patterns change. Our commitment is to provide information and options that help you manage time and spend, and to respond promptly if you ask for account support or restrictions.

Activity-control tools

Where available through your account, we recommend using built-in controls to stay in control. Typical tools include deposit limits, loss limits, session reminders and short-term account pauses. Check your account settings for the exact options you can enable and adjust at any time.

Deposit and loss limits

Setting limits on how much you deposit or lose over a day, week or month is an effective way to manage spending. We encourage you to set conservative limits that match your leisure budget and to reduce them if you notice play becoming more frequent or costly.

Time limits and session reminders

Time controls help prevent long sessions that can lead to impulsive decisions. Use session reminders or automatic logout options to take regular breaks. Short rests and a fixed session duration can improve decision making and help you stick to planned play.

Self-exclusion and account breaks

If you need a longer break, self-exclusion or account closure are appropriate steps. Self-exclusion can be temporary or long-term and should be used whenever gambling causes distress or interferes with daily life. Contact our support team from your account to request a pause or permanent closure if required.

Recognising signs of problematic behaviour

Watch for changes such as chasing losses, neglecting work or family, borrowing to gamble, hiding activity, or sudden increases in stakes and session length. Early recognition helps you take control before problems escalate.

Practical tips for staying in control

Plan ahead by setting deposit and time limits, treat gambling as entertainment rather than a way to make money, avoid gambling when upset or under the influence, and review your account activity regularly. Share your limits with a trusted friend or family member for extra accountability.

Professional help and support

If you feel you need further assistance, please reach out to health professionals or local support organisations in your area. They can provide confidential advice and treatment options. If you want help applying account controls right now, visit your account settings or contact our support team from within your account for guidance.