Safer Gambling

Protecting players and promoting safe play are core to our approach at Istana. We commit to providing clear information, practical tools, and responsive support so that gambling remains a form of entertainment and never causes harm. Our Responsible Gambling framework combines easy-to-use account controls, guidance to help players recognise risky behaviour, and pathways to professional assistance when needed. We encourage proactive steps and open communication so members can enjoy our services with confidence and control.

Istana Responsible Gambling Principles

Our principles focus on player well-being, transparency, and prevention. Policies are designed to support informed decision-making, protect vulnerable people, and encourage fair use of our services. Compliance with applicable standards and ongoing review of safeguards is part of how we maintain a safer environment for everyone who uses our platform.

Player Protection Tools

Deposit and Loss Limits

Flexible limit-setting helps players control spending. Members can set daily, weekly, or monthly deposit and loss caps through account settings, and limits take effect immediately or after a short implementation period. We provide guidance on choosing limits and will honour requests to reduce them or temporarily lock changes for a cooling-off period.

Time Limits and Session Management

Session timers and voluntary time-outs encourage healthier play patterns. Players may set session length reminders or automatic log-outs, and short-term breaks are available on request. These tools are intended to prevent extended sessions and give users a simple way to step away when they need a pause.

Self-Exclusion and Account Closure

Options for temporary or permanent self-exclusion are available for those who require stronger measures. Requests are processed promptly, and our team supports the necessary verification steps. Reinstatement procedures include mandatory cooling-off periods and review to ensure readiness to return, always prioritising player safety.

Recognising Signs of Problematic Behaviour

Changes in behaviour can indicate risk: chasing losses, hiding activity, neglecting responsibilities, or spending more than planned. Family or friends noticing financial strain or mood changes should be taken seriously. Early recognition helps to intervene constructively and reduce harm.

Guidance for Staying in Control

Practical habits support responsible play: set a budget before you start, treat gambling as entertainment, avoid chasing losses, and take regular breaks. Using our account tools alongside personal rules, such as limiting frequency and keeping track of time spent, helps maintain balance and minimise risk.

Professional Help and Support Organisations

When additional help is needed, professional support can be invaluable. We encourage contacting local health services, counselling providers, or recognised support groups for confidential assistance. Our support team can point members toward resources and processes for self-exclusion or external treatment to ensure timely access to specialist care.