Player Privacy Policy
This Privacy Policy explains how Istana collects, uses, stores and protects personal and technical information when you use our website, app or related services. We respect your privacy and describe below the types of data we process, why we process it, how we protect it and the options available to you as a user.
Types of Data We Collect
We collect information needed to provide and maintain your account, process transactions, and improve site functionality. Information is collected directly from you and automatically through your device when you use our services.
Personal Data
Personal data may include your full name, date of birth, contact details (email address, phone number), identity documents provided for verification, and payment details necessary to complete deposits and withdrawals.
Technical Data
Technical data includes IP address, device and browser information, operating system, app version, language settings, and connection data generated during your session. This data helps us deliver a stable, mobile-friendly service and detect abuse.
Transactional Data
Transactional data covers deposit and withdrawal records, bet and play history, bonus activity and loyalty points. We use this data to process payments, apply account changes and to provide customer support.
How We Use Your Information
We use collected data to:
- create and manage your account;
- process deposits, withdrawals and identity checks;
- operate and improve our services, including fraud detection and security;
- provide customer support and respond to inquiries;
- comply with legal obligations and detect suspicious activity.
Data Protection Practices
We implement technical and organizational measures to protect your information from unauthorized access, alteration or loss. Access to personal data is restricted to staff who need it to perform their duties. Where applicable, we use encryption for data in transit and at rest, and maintain procedures to monitor and respond to security events.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, enable login sessions, measure site performance and provide relevant content. You can manage cookie settings through your browser or device. Some features may not function correctly if cookies are disabled.
User Rights
You have rights over your personal data, including the right to access, correct or request deletion of information we hold about you, subject to legal and operational limitations. You may also have the right to restrict or object to certain processing activities.
Access, Correction and Deletion
To request access, correction or deletion, contact our support team through the account help tools. We will verify your identity before acting on any request to protect account security. In some cases we may retain limited data to meet legal or operational requirements.
Information Sharing and Third Parties
We may share data with service providers who perform functions on our behalf, such as payment processors, identity verification and security monitoring. We require partners to protect personal data and use it only for agreed purposes. We do not sell your personal information to third parties.
Privacy Policy Updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.