Istana Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Istana. They set out our relationship with users and explain account responsibilities, acceptable use, how promotions and payments work, and how we handle disputes and updates. By registering or using our services you agree to follow these rules and any policies we publish on the site or app.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a valid email address and contact number, keep your password confidential, and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where security is compromised, where there is suspected fraud, or where account terms are breached.

Eligibility requirements

Only users who meet our eligibility criteria may open an account. You must confirm that you meet the legal requirements to gamble in your place of residence and that you are authorised to use the chosen payment methods. We reserve the right to refuse registration or to close accounts where eligibility cannot be verified.

Acceptable platform use

Use the platform in good faith and only for lawful purposes. Prohibited behaviour includes attempting to manipulate games or promotions, operating multiple accounts to abuse offers, providing false identity information, or using the service for money laundering. We may limit, suspend, or close accounts found to be in breach of these rules.

General bonus and promotion rules

Promotions, bonuses, and free spins are offered from time to time and are subject to specific terms that apply to each offer. Bonuses may be conditional on deposit, wagering, or other requirements. We will publish the promotional terms with each offer and those terms form part of these Conditions. Misuse of promotions may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

Payments are processed through the methods available in the cashier. Deposit and withdrawal options, minimums, and maximums may vary and are shown in your account. Withdrawals are subject to verification checks and may require identity or payment documentation. Payouts may be paused while verification or fraud checks are completed. We do not guarantee processing times for third-party payment providers.

Account verification

Before allowing withdrawals we may require documents to verify identity, address, and payment details. Failure to provide requested documents may delay or prevent a withdrawal. We will handle personal data in accordance with our privacy policy.

Dispute resolution

If you have a dispute with us, contact customer support first so we can investigate. We aim to resolve issues promptly through our internal procedures. If a satisfactory resolution cannot be reached, we will explain available next steps. We do not accept liability for losses resulting from your breach of these terms or misuse of the platform.

Updates to terms and conditions

We may update these Terms and Conditions to reflect changes in our services or operations. When we make material changes we will notify users via the site or app. Continued use of your account after notification constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.